Our cookie policy

Cookie policy

At Twelve, we use cookies to help our website work smoothly and to understand how people use it. This policy explains what cookies are, the types we use, and how you can manage them.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Some are essential for a site to function, and others help us understand how people use our content so we can keep improving it.

2. The Cookies We Use >Essential Cookies

These are necessary for the website to function properly — things like security, page navigation, and basic settings. You can’t turn these off, but they don’t store any personally identifiable information.

Analytics & Performance Cookies

These help us understand how visitors use the site — which pages are viewed, how long people stay, and which content is most helpful. We use this information to improve the experience for everyone.

If we use tools such as Google Analytics, these cookies may collect anonymised usage data and IP information. They don’t identify you personally.

Optional Cookies

If we introduce features like embedded videos, social media content, or marketing integrations, these third parties may set their own cookies. If that ever changes, we’ll update this policy.

3. How to Manage Cookies

You’re in control. You can:

  • Adjust your preferences in our cookie banner
  • Turn cookies on or off in your browser settings
  • Delete cookies already stored on your device

Most browsers also offer “do not track” settings. Just be aware that disabling essential cookies may affect how the site works.

4. Third-Party Cookies

Some cookies come from trusted partners who help us run the website or provide analytics. These providers have their own privacy policies which outline how they handle data collected through their tools.

5. Changes to This Policy

If we update the cookies we use or make changes to the site, we’ll revise this policy so you always know what’s happening.

We’re always happy to help.

This Privacy Policy was last updated in November 2025.