Our privacy policy

Privacy notice

At Twelve we care deeply about people - their health, their wellbeing, and their trust. That applies not only to the work we do, but to how we look after your personal information too.

This page explains what we collect, why we collect it, and how we keep it safe.

1. Who We Are

We’re Twelve — a creative agency based in the UK, working with organisations who share our mission to create positive change.

If you need anything, you can reach us at:

Twelve
The Office Hardham Mill, London Rd, Pulborough, RH20 1LA
Email: hello@wearetwelve.co.uk

As the data controller, we’re responsible for looking after your information.

2. The Information We Collect

We only collect what we need — nothing more.

Information you share with us:

  • Your name, email, phone number when you get in touch.
  • Your CV, portfolio or application details if you’re exploring a role with us.
  • Anything else you choose to send our way when enquiring about work.

Information we collect automatically:

Like most websites, we use basic analytics that tell us things like:

  • Which pages are viewed
  • What device or browser is used
  • Rough location (city/region)
  • IP address

This helps us understand how people use the site so we can keep improving it. We don’t collect sensitive personal information.

3. How We Use Your Information

We use your information to:

  • Respond to your messages and enquiries
  • Talk to you about potential projects or collaborations
  • Review job applications and manage recruitment
  • Look after and improve our website
  • Keep required business records
  • Meet our legal obligations

Everything we do has a clear purpose, always aligned with our mission to do good work the right way.

4. Our Legal Basis for Processing

Under UK GDPR, we rely on:

  • Legitimate interests — for responding to messages, considering job applications, promoting our services, and improving the site
  • Contract — when we’re discussing or delivering work
  • Legal obligation — where we must keep certain records
  • Consent — for optional analytics cookies (depending on your cookie settings)

5. Sharing Your Information

We only share your data with trusted partners who help us run the business, such as:

  • Website hosting and security services
  • Analytics providers (like Google Analytics)
  • Recruitment or collaboration tools (if used)

We never sell your data.

If any partner stores data outside the UK, we make sure the right safeguards are in place.

6. How Long We Keep Your Information

We keep things only for as long as we need to:

  • General enquiries: up to 12 months
  • Potential client discussions: up to 3 years
  • Job applications: up to 12 months (unless you ask us to keep your details in case something else comes up)
  • Analytics data: according to the settings of the tools we use

7. Your Rights

You have rights over your personal information, including the right to:

  • Access it
  • Correct it
  • Ask us to delete it
  • Object to or restrict how we use it
  • Move it to another provider
  • Withdraw consent (where we rely on consent)

If you ever want to use any of these rights, just email privacy@youragency.com.

8. Cookies

We use cookies to make the site work well and understand how people use it.

You can manage your cookie preferences at any time through your browser or via our cookie banner.

9. How We Keep Your Information Safe

We use up-to-date technical and organisational measures to protect your data from loss, misuse, or unauthorised access. We take this responsibility seriously.

We’re always happy to help.

This Privacy Policy was last updated in November 2025.